After my experience with running an enterprise with as many as 140 low-income people, in a 70-room facility where we had around-the-clock physical security; It was not easy adapting to the idea of going home at night leaving our new facility, albeit smaller, 9 apartments 36 people (men), in the ‘hands’ of a virtual security team.

To begin with I would go home and watch the cameras, occasionally driving 20 minutes to the location to ‘keep an eye‘ on things.

Over time, we saw a shift within ourselves, where now, we have total trust in the RCD team to manage all occurrences with very few exceptions. To the point where I very rarely get any calls after hours.

This is large because we have given RCD the trust, responsibility, and authority to handle any situation that may arise, and they (RCD) have taken hold of this showing their understanding and adaptability to the point that when I am away from work I can also forget about it.

Tim Gardner
Program Director
Lodge Housing

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